Call Management:

Textric Solutions offer a wide range of call management solutions and software, which enable you to manage calls through a computer as opposed to the telephone. These options also facilitate the simplification of tasks and enable you to monitor and improve your employee’s productivity. The call management options we provide can be easily integrated with a wide range telephone systems, providing a powerful tool to improve the level of customer service you provide and increase revenue, whilst reducing your overheads.

The call management software we provide offers a range of features, including:

· Click to Dial: This feature enables users to highlight any number which appears on their screen, whether contained within a document or on a website, and then click to dial directly from the computer.

· Call Control: Enables users to make, hold, retrieve, transfer and clear calls directly from a PC without using a phone. This feature can be further enhanced by setting up account codes, enabling control over the ID which is presented on outgoing calls.

· Caller ID Screen Pop-ups: Systems can be set up to provide a screen pop-up of available information about a customer, before the call is answered. This feature enables businesses to save time and to provide a better quality of customer service.

· CRM Integration: Integrating a telephone system with CRM applications and databases means that calls can be synchronised with your client’s calendar. Additional benefits include, screen pop-ups and the ability to keep records of calls of customer interactions.